Customer Testimonials
Best experience ever buying a car here! James is awesome!
James was awesome to work with and awesome experience!
I recently purchased an SUV from INFINITI of Chattanooga after unfortunately hitting a deer and totaling my previous SUV. I was in need of a replacement vehicle asap, and Mason and Robert made the experience a great one. They were both helpful, professional, and patient throughout the process. They made what could have been a stressful situation much easier, and I truly appreciate their assistance. I’m happy with my purchase and would definitely recommend INFINITI of Chattanooga to anyone looking for a vehicle. Thank you, Mason and Robert!
Clark Brewer made our next car purchase effortless! This is our second car purchased through Infinity and we are so excited.
My experience with the sales people was excellent!
My tire road hazard was voided because they said my tire wasn’t properly fixed that had a nail in it at 7 am right off the interstate. Said I needed to be towed to INFINITI dealership to be repaired or replaced.
Will was awesome during the buying process!
Excellent service from Mike. Ask for him
James was very helpful. Followed up and was very communicative.
Jeff Dumas was a pleasure to work with! He was professional, helpful, and patient throughout the car-buying process. I appreciated his clear communication and would highly recommend him to anyone looking for a vehicle.
Great experience today! Ask for Will—very knowledgeable and patient. He was great to work with!
★★★★★ Outstanding Service from Kevin, Mason, and Steve!
I recently bought a QX80 from INFINITI of Chattanooga, and the entire experience was top-tier. Kevin, Mason, and Steve all went above and beyond to make the transaction as smooth and hassle-free as possible.
On pickup day, they didn't just hand over the keys—they took the time to walk with me edge-to-edge and corner-to-corner around the entire car, making sure everything was in pristine condition and that I was completely happy before driving off the lot. That level of dedicated customer care is rare. Huge thanks to the team for making ... Read More Google - Oct 29, 2026
The salesman made us feel like home, brew cousins are the best of the best🖤
Mike LeVan was a pleasure to deal with and was very patient with my wife while she was trying to decide on a new vehicle. We finally decided on a QX65 Autograph! This is our second purchase from INFINITI of Chattanooga and it will not be our last! Great folks to deal with here!
I worked with Clark Brewer today and not only did he work hard to get me the best deal on my vehicle but he explained the process and walked me through all of the logistics associated with purchasing a vehicle. Kind, experienced and knowledgeable…great to work with. Thanks Clark
Clark Brewer is very knowledgeable and considerate as a sales consultant. He was very kind and wanted to see me ride away in a vehicle however he could help he was willing!!!!!!
My experience with Josh Brewer & Mason Pittman was amazing! I bought a used car from them and they both answered all my questions. Josh made my family feel right at home at the dealership and Mason worked hard to make sure we got the best deal possible! Will definitely be back when it comes to buying another car!
Very happy with my purchase. Don’t hesitate go to infinity of Chattanooga, let Will & Mason put you in something nice.
Will earned our business by giving us the best deal and handling the process with integrity and professionalism
My experience was amazing. Steve Sharp was my sales consultant and made everything easy for me. Financing and management was very attentive to my needs. Please contact Steve for all your needs.
Jeff Dumas did a great job of helping us navigate the different options in both vehicles and financing. He did it without making us feel pressured. Recommend him! Good job!!
James Arrington was amazing to work with! He made the process simple and easy and fast! I purchased the INFINITI QX 80 and I love it
Called and made an appointment for standard service. When I arrived, they gave me completely different pricing, 25% more than I was quoted. They took no accountability for the price difference and acted like it wasn’t their fault or that it was even a problem to begin with. They refused to budge on pricing or even apologize for the issue. If I had known the actual pricing, I never would have driven out there to begin with. Complete waste of my time and a rude experience.
I had a great experience! Will & Mason were both amazing and helped me out so much throughout the process. They made everything go smoothly, and I couldn’t be happier with my new car! 🚗❤️ I’m so thankful for all their help and would definitely recommend them to anyone looking to purchase a vehicle. Thank you both for making this such a great experience!
Josh and Mason gave us an excellent experience with finding our family car !
Had an amazing experience with Josh and Mason , they helped us get the best deal for our family!
We had a great experience working with Clark at INFINITI of Chattanooga! He worked hard to help us get the vehicle we wanted at a price that worked for us. He was willing to put in the time and effort to make things come together, and we really appreciate everything he did for us. It’s nice to work with someone who genuinely tries to help their customers. We highly recommend Clark to anyone looking for a vehicle. Thanks again, Clark, for all your hard work!
Josh Brewer helped me get my car and it was the best experience. Josh was so easy going, not a pushy salesman and made me feel great about dealing with him from the start. This was the easiest process and I can’t say enough great things about my experience with Josh and INFINITI!
I would like to say thank you to INFINITI of Chattanooga service department, especially Austin and Ken. My car was towed from another repair shop where the repairs were completely botched. The guys took their time to correctly diagnose what was going on with my car. The mechanics at INFINITI had to work behind the previous mechanics. They took their time and figured out what was going on with my car. My car has been running smoothly since I picked it up from INFINITI. Once again I would just like to say Thank You!!
James was amazing! We had a great experience buying here!!
Love Chattanooga INFINITI. I have purchased my last 3 daily driver QX80’s from here and they always take care of me. From the sales guys (shoutout to Mike and Steve- ask for them!) to the service department, this dealership takes care of their customers! Will always come here for my cars!
Steve Sharp was a great person to work with in buying a good used vehicle. Honest and thoughtful. I highly recommend.
I was on my way to Atlanta for an important appointment when I got the dreaded dashboard light - I pulled in and they were so kind & they rushed around and got all my tires filled up so I could feel safe on my journey…for free. Thanks for taking care of this damsel in distress!!
Excellent experience! Mike and his associates were knowledgeable of the product and worked with us to get what we wanted. There was NO high pressure sales going on here, only a genuine desire to help us achieve our goal of a luxury vehicle.
I want to give a SPECIAL THANK YOU to Joshual Brewer and General Manager Mason at INFINITI of Chattanooga! 🙌🏾✨
The level of customer service I received throughout the purchase of my BRAND-NEW 2027 INFINITI QX80 was absolutely EXCEPTIONAL! From start to finish, the experience was professional, seamless, and truly first-class.
Joshual was extremely knowledgeable about the vehicle and took the time to make sure I understood everything. That kind of service makes a BIG difference when making such an important purchase!
If you are in the market for a new vehicle, I highly recommend visiting INFINITI of Chattanooga. Go see Joshual ... Read More Google - Oct 8, 2026
I had a great experience with Josh Brewer at INFINITI while looking for a new car. He was so nice and really took his time to make sure I was getting what I wanted and needed. Great customer service!
Exemplary in every aspect. Everybody was great from the top to bottom . The entire team including Steve and Mason and Kevin did everything they could to expedite and facilitate the easy negotiations. All team members demonstrated that they were what must be exemplary, superb organization. You guys should be proud.
Mason Pittman and Josh (rep) were terrific to work with. Fast, responsive and went the extra mile to make sure I was satisfied with the purchase. Wouldn’t hesitate to buy another vehicle from this dealership.
Jeff was our salesman and was great - very professional, knowledgeable and responsive. The whole team at INFINITI was a pleasure to work with!
James was great today.
James was great today in helping assist me!
Will Wilson was awesome !!! Came in to repair my vehicle ended up purchasing a new vehicle instead , he was extremely knowledgeable and understanding .. if you ever need a car come see Will at infinity chattanooga you will not regret it
Will Wilson made it super easy and fast. Would definitely recommend INFINITI of Chatt!!
I had a great experience shopping for a vehicle here. I was helped by Steve and he was both very informative and helpful in both understanding the vehicle and every part that went along with purchasing a car. I would gladly come back and shop here again.
James A was awesome to work with, smooth transaction, super happy with everything
James A, was very kind and helpful! He was knowledgeable and made the process go by very smoothly. Will definitely be back to INFINITI in the future!
I had an exceptional experience purchasing my INFINITI from INFINITI of Chattanooga! Jeff Dumas was wonderful to work with, and I truly appreciate everything he and the team did. They even delivered my new car to Nashville, which made the experience that much more convenient. I couldn’t be happier with my purchase and highly recommend Jeff and INFINITI of Chattanooga!
We had a great experience with Will at Infinity on Lee Highway. He was very easy to talk to, honest and very helpful with answering all of our questions.
Very solid transition from old to new. Never felt pressured or taken advantage of. Thank you Mike Mason for the stress free atmosphere while buying a new vehicle.
Will Wilson was great- very helpful!!!
Oil change prices are too high… 236.00 when other infinity dealerships are 119.00 -139.00. I wouldn’t recommend buying from this dealership because they won’t return your calls to discuss price gouging
Cars a little sketchy. First one check engine light was on second one had factory recall.
This dealership is price gouging on oil changes. They had a 100% increase from February when I paid 105.00 to 236.00 yesterday. DO NOT CHANGE YOUR OIL HERE THEY DO NOT TELL YOU HOW MUCH UNTIL AFTER ITS DONE
My last service for an oil change and tire rotation was $133. Today I got the same services and the price increased to $236, in just four months. Make sure you ask ahead of time before you get your car serviced here!
Horrible service, I took my car in to get something diagnosed and it was diagnosed completely wrong. How do I know? I took it to two different mechanics that specialize in INFINITI cars at two different shops And they told me the exact issue with it. So not only was the issue diagnosed incorrectly, I spent the money to get it diagnosed at the dealership for nothing. The car has 92,000 miles on it and shouldn’t even remotely have serious issues and I’ve kept up with all of the maintenance according to the owners manual.
Also, I was having ... Read More Google - Jun 11, 2026
Been over month still waiting on part to resolve issue with seatbelt
UPDATE 5/30/26 Took a while buy INFINITI stepped up and reimbursed me for the repairs
Deceptive practices to generate service revenue where they make more money. Covered maintenance on leases doesn’t align with lease terms but they force you in for service and you get hit with a bill. Just doesn’t make much sense at all on a lease. This plus the classic 3 hour dealer experience that should have just been an hour tops. Won’t be returning after the lease term ends later this year.
Paid for Service That Was Not Properly Completed! I have been a loyal customer of INFINITI of Chattanooga for over 10 years, purchasing two INFINITI QX60 vehicles and relying exclusively on their service department for all maintenance needs.
My current QX60 is 6 years old with approximately 80,000 miles, and up until recently, I have had a generally positive experience largely due to the trust I’ve built with Austin, the service advisor, I’ve worked with consistently over the past three years.
During a recent visit for a routine oil change and tire rotation, I was advised at check-in that additional services ... Read More Google - Apr 21, 2026
I don't know nothing about salesman out there, but service department is horrible! How you can install new tires in opposite direction and didn't notice that? That's become to more questions about how you guys doing the multi inspection?
Their service department is the worst shop I’ve ever dealt with in my 50 years of owning a car. We made an appointment to drop off the car for a 3 hour recall check and 4 days later they hadn’t started the work yet. Even more annoying was the service manager seemed surprised I was disappointed. Unbelievable!!!!
We purchased a used car from INFINITI of Chattanooga in late December, 2025. We have been trying since late January, 2026 to get the title and tag. We have made calls and recieved promises to look into it and call us back. We have also emailed them and rarely have our communications resulted in return communication. A week ago we were told that they had the paperwork in hand and would have it taken over for processing that day. We still have not received the title and tag, nor the call we were promised to verify that they have processed the paperwork. ... Read More Google - Mar 20, 2026
Please do not purchase a vehicle from INFINITI. The QX60 are weak. And the salesman do not care that sale you a piece a junk just as long as they make that sale. The vehicle will hardly make it up a hill and while going up a hill all you hear is the engine and transmission struggling to make it. , it vibrates something awful while waiting at a red light when having the AC on. Yes I test drove it, but the salesman talked about all the features the vehicle has the entire time, now I know so I couldn’... Read More DealerRater - Mar 11, 2026
Do not Buy a vehicle from this place!!! Within the very day after purchasing I tried to drive the QX60 Autograph up a hill and the engine was struggling. I was concerned that it would even make it up the hill. The transmission was changing gears like crazy. And you could hear the engine and transmission struggling to make it. And when sitting at a red light or sitting idle you can feel the car vibrating something awful from the engine struggling from that. Also the road noise and wind noise is horrible. And yes I test drove it. But ... Read More Google - Mar 9, 2026
If you’re a negotiator, don’t come here. Honestly, it’s not even the deal that has my feathers ruffled. I would much rather be told no than ignored. Jeff, be more professional to potential new customers.
I purchased the 2025 QX80 1 year ago. I gave INFINITI the exact amount of money they asked for the vehicle, but they did not deliver the vehicle they sold me. The vehicle that I received, which was brand new, was loaded with defects. A year later, I am still fighting for these repairs. Many of the problems are inconsistent. The dealership cannot duplicate the problem, therefore they cannot fix the problem. INFINITI is fully aware that other owners are having the same issues that I'm having. I feel like I was robbed.
BEWARE before you bring your vehicle here!
I brought my INFINITI QX56 to INFINITI of Chattanooga for a simple airbag recall—a required safety service. The vehicle was running perfectly when I dropped it off. But when I picked it up, it ran rough and wouldn’t go over 20 mph. I immediately brought it to the service advisor, (for the safety reason we will call him) Sosh Jmith, who admitted the “Service Engine Soon” light wasn’t on before and it was running fine when I arrived.
Instead of taking ownership, he quickly pulled the vehicle history and tried to ... Read More Google - Jul 23, 2025
The service department has gone downhill over the last few years. Seems to be issues with keeping service advisors as well. I do not plan on having my INFINITI serviced here again after the last contact with them. I scheduled services online and when I showed up, was told “I don’t think we have time to do that.” Maybe they should review the service appointments before they arrive so issues like this don’t happen to future customers.
I agree with the reviewer, Shelby. I had a similar experience to Shelby's. I called to ask about an issue with my 2015 INFINITI (which I purchased from this location). I left a message for Jason in the service department in the afternoon and was fully expecting a call back that afternoon or at least in the morning. Nope. So, I called and told the front desk lady (who was very helpful) what had happened. She said that she would send an email to everyone letting them know what happened. Jerry Walker ( service manager) called me back and proceeded to ... Read More Google - Apr 22, 2025
I had a very disappointing experience with the service department. Josh, the service writer, consistently interrupted me during our conversation and did not allow me the opportunity to fully explain my concerns. His communication style came across as dismissive and condescending. Additionally, my interaction with Jerry, the service manager, was equally troubling. He was unprofessional and unnecessarily rude, which raised concerns about the level of leadership in the department. I would strongly recommend reviewing any recorded calls made to Jerry's desk to better understand the nature of the customer service being provided.
I can't speak to the buying experience because we tried to purchase a QX80 here but they would not match pricing on a deal from Harper in Knoxville. However, 2 months after we bought ours, the turbo went out. As we are local to Chattanooga, I called the service department here in Chattanooga to get the vehicle checked out. The first question I was asked after I shared what the vehicle was doing was "did you buy it here." They didn't even ask my name or information. I knew at that moment we were in for a ... Read More Google - Mar 20, 2025
I recently had issues 10/2024 with the INFINITI dealership trying to charge me for a service that my car didn’t need like 3,400.00 worth of charges. And I made a complaint, However!!! I returned today 02/17/2025 for an oil change and Josh was rude and short talked me after telling me he would like to know if I really needed those services that INFINITI tried to charge me for and when I tried talking to him telling him I didn’t need them, he said well good and didn’t really engage in conversation like he did before. Jerry the Service mgr ... Read More Google - Feb 17, 2025
Recently purchased a used car from Infinity of Chattanooga for my Daughter, with high expectations that this experience would be a good one. The salesman was nothing more than professional, courteous, and top notch. He made buying the vehicle a breeze and treated me like a friend. After the purchase is when the professionalism and regards for the consumer took a nose dive. Six days later the check engine light came on and getting the vehicle in for service became a complete lack of communication, scheduling, and lack of compassion. After taking the vehicle back, to get the problem resolved, ... Read More Google - Dec 9, 2024
Recently purchased a used car from Infinity of Chattanooga for my Daughter, with high expectations that this experience would be a good one. The salesman was nothing more than professional, courteous, and top notch. He made buying the vehicle a breeze and treated me like a friend. After the purchase is when the professionalism and regards for the consumer took a nose dive. Six days later the check engine light came on and getting the vehicle in for service became a complete lack of communication, scheduling, and lack of compassion. After taking the vehicle back, to get the problem resolved, ... Read More DealerRater - Dec 7, 2024
On May 15, 2023, I took my vehicle to INFINITI of Chattanooga because the engine was not turning over. This dealership was the closest option available to me. Before this visit, I contacted the dealership where I purchased my vehicle, the INFINITI of South Atlanta, and confirmed that I still held a warranty and could utilize any INFINITI dealership for service.
Upon inspection, INFINITI of Chattanooga informed me that there was sludge present in the engine and that they would not honor my warranty due to this condition. Additionally, they stated that my engine oil had not been changed in quite some ... Read More Google - Nov 20, 2024
The good: Clean facility, nice waiting area. The bad: Service issue with vehicle never correctly diagnosed. Multiple trips, lies, empty promises. Never resolved. Won’t be back for service, or to purchase vehicle in future. I won't do business with unethical people. You’ve permanently lost me as a customer.
No doubt about it, INFINITI of Chattanooga has the best customer service in the entire area !! Jeff went out of his way to find me a vehicle that I liked and with the help of Mark put me in it. Thanks guys, great job !!!!
It appears this dealer has a great sales team but the service department is far from meets expectations. I purchased a 2021 QX80 with 50k miles (well within factory warranty) from a highly reputable dealer in Chattanooga that unknowingly had a rear suspension leak only to find out INFINITI of Chattanooga had put a new air compressor on it a month before my purchase. I receive the vehicle and take it in for service here due to the sagging rear suspension over night only to have the ride sensor calibrated on my first visit… Three hours of waiting later the vehicle ... Read More Google - Sep 18, 2024
Infinity of Chattanooga is my favorite place to shop for a car. Just purchased my 4th "Infinity Q 50" and loving it. My sales person "Angela" was great and went all out to help in any way.. Hospitality is great. Highly recommend! Brenda B
7 year battery. Made it 3 years. Put it on a charger all night and still wouldn’t charge to start the car. Removed the battery, took it to local mechanic for testing and the test came back as a faulty battery. Took the battery to INFINITI service department for replacement and to be prorated for a new battery. Told me it had to be in the car and for to pay to get it towed there. WTH? Management said to the service rep, “just send him to parts and the let them handle.”
Inconvenient, no customer service, no accountability, policy needs ... Read More Google - Aug 11, 2024
I purchased the INFINITI QX80 a couple of months ago. I absolutely love it and would highly recommend doing business with INFINITI of Chattanooga. My salesman, Tom Staebell is top notch!! I live several hours away and purchased my vehicle over the phone after finding it on their website. He drove several hours to deliver it to me. On time delivery, a smooth process, and my INFINITI was even better than I expected it to be! If the need arises to get another one, I'll be back to do business with Tom at IOC!!
Outrageous charge for heater hose. No info on bill what the hourly rate or length of time for its tepair.
My wife and I had purchased a used Infinity a few months ago and the vehicle had a minor issue. Mr. Greg Bolton, sales consultant, and Virgil Edwards, GM, were very accommodating. The deal was cancelled and a search for a similar replacement began. In a few weeks they had found an even better option for us. We were pleased to encounter a dealership where they keep their word. Even with a slight delay, our overall experience was great.
Our recent experience with INFINITI of Chattanooga and Malcolm Colvin was wonderful. Malcolm helped us find the vehicle we wanted and the entire experience was smooth and stress-free. No high-pressure sales tactics here. We will definitely go back to INFINITI of Chattanooga when we are ready for our next vehicle.
My wife and I have purchased a number of cars in the past but Jeff put us through a deal on an automobile. He was courteous, friendly and very knowledgeable about his work. We have never encountered such a helpful and pleasing personality in a salesperson. There was no pressure and talked to us like real people. We would recommend and nominate Jeff Dumas for Sales Person of The Year. Our experience was Great!! Ten Stars!!!!
My wife and I just bought a used Infinity from this dealership. Our experience was pleasantly relaxed and free of sales pressure. Mr. Greg Bolton was our sales person and was attentive and accommodating without the pressure and urgency we have felt with others. We would recommend Mr. Bolton to family and friends.
They did an excellent job, very professional. Go see Angela. It was a pleasure doing business with them.
Seriously the worst customer service in the service department. If you have a car service warranty plan that is not their own, they do not work with you. My first initial visit, they refused to call the number to verify coverage. I had to do it and hand them the phone with the guy on the line—and received serious attitude from the head manager. My second visit was to fix a flat tire. They refused to download an app to submit the needed pictures. It seems they are only looking out for their bottom line by doing the absolute ... Read More Google - Nov 14, 2023
Was greeted immediately by Lamar. Was very friendly and helpful, he worked with me in getting the deal, I felt good with! Great purchase experience!
The dealership had great communication specifically my salesman I worked with Angela. She always kept me updated
Went to buy car tags today and instead ended up with an INFINITI QX60. Angela Sanders was great. Easy to talk to and walked us through all the paperwork. Go see Angela.
My husband and I purchased a used 2015 QX80 and I wanted to have a dealership service department check it over for me.
Biggest mistake ever.
I arrived at my scheduled 930am appointment time and my daughter took me home. Before I got home I had the text from Jennifer giving me the link to follow the progress on my car. It was after 2pm before a tech was posted on the link. By 430pm I'm getting kinda worried about what is going on. I called and was told Jennifer was filling out my form.
Evidently the service department fixes ... Read More Google - Aug 23, 2023
I took my INFINITI in on 7-24-23 to have a radio control unit replaced and a car detailing. Thanks to the service advisor (Jennifer Duvall, the service technician and the detailing department , my car is perfect! Do not hesitate bringing your car to this dealership for service, they are the best and you will not be disappointed.
Buying our new BMW X5 with our salesman Landon was easy, no pressure, and rate 5 out of 5. Landon is extremely knowledgeable, took time to listen and answer our questions, followed up, and spent ample time to show us how to use the car features. He is definitely customer focused. Andy in the financial office was also great to work with to complete the purchase. We would highly recommend working with Landon and Andy. Because of this positive experience, we are considering our next purchase with them.
I just purchased a new QX50 from a great salesman Gene Bridges. Go see him for a great deal on a great car.
Go see Gene Bridges, salesman at INFINITI of Chattanooga, he works extremely hard for his customers. I was so nervous about being approved because of my bruised credit score. But, to my surprise, I was able to drive home my pre-owned Toyota Camry. My son and I love our new to us vehicle. Every mom needs and deserves a dependable car. Go see "Gene" you will be happy you did!