I did not expect how excellent the service was going to be at INFINITI of Chattanooga. Thanks to Steve, Mark, and Brandon for providing such a great buying experience.
After a mishap with my car, I went straight to INFINITI of Chattanooga to leave it for repairs. I received immediate and thorough attention and was in and out within 45 minutes with my loaner vehicle. Jennifer reminded me of the some particulars regarding the insurance process and Coty spoke with my insurance representative about the anticipated time for repairs to be completed. As always, they were just EXTRAORDINARY in their professionalism and kindness. I can't think of anything that could have been done better. Many thanks for all your help and a job well done.
Let me start by saying this was one of the best, efficient, and thorough process I've ever experienced at a car dealership. These folks were responsive and totally accurate with vehicle description. I appreciate this as I was buying the vehicle from another state and before driving to see it in person wanted to be assured of the overall condition. Jen, Steve, and Mark all made us feel at home and at ease. The entire process went smooth and was in and out to continue my day. Thank you all for a great experience to start enjoying my new ...
The Service Advisors are becoming more diverse, since I have been coming to this location. Which I hope will continue to grow.
Always there to advise and assist. Service was fast and great, would recommend this company to others.
The dealership was clean, service was sufficient with a friendly smile that will keep me coming back.
Had a GREAT experience would recommend to anyone. Looking forward to buying another vehicle in the future. Also.. they have a great inventory. Love the dealership
ALL the staff in Chattanooga were exceptional. The work ethic specifically of Jennifer, her follow-up and people skills is the reason I returned to this dealership again! I was looking for used, ended up with new -leased vehicle.
I enjoyed my service experience. The service rep and staff are very kind and personable. The service team does a good job taking care of my vehicle.
My service advisor was C. Decker, he explained what was needed on my QX50 and that it would require leaving it there for the day. He quickly did what was necessary to obtain a loaner car for me and kept me updated on the time line. Repairs were completed earlier than anticipated. Excellent experience.
I live in Missouri & had went out to Chattanooga for work. While there I purchased some maintenance parts. In all the check out process I forgot some items. Didn’t find out until I returned to Mo. Called the parts department & they shipped them to me for free! Honest guys & great service! Thanks so much!
My husband and I stopped by “just to look”. Our salesman, Mark Tanner, was very helpful. He pulled key after key, allowing us to take the time to test drive several models. It was two hours after closing on a Saturday night when we left with the keys to our new Q60 in our pockets. Two days later, he and the manager spent over an hour with me, helping to set up my new car.
We were in the market for a vehicle and we settled on INFINITI after driving several other vehicles from numerous manufacturers. The sales team at INFINITI of Chattanooga made this the easiest car buying experience I’ve ever encountered. Tim and Jennifer are terrific and had a HUGE role in us choosing INFINITI! I would recommend this dealership to anyone!!
Andrea is by far the best service person I have ever worked with at any dealership. In fact this dealership is one of the friendliest .
This is the second INFINITI I have purchased from INFINITI of Chattanooga, and the service department is the reason I bought them. After dealing with BMW, the INFINITI service department was great. Andrea is always very helpful and pleasant to deal with. John is always a hoot to talk with while I'm waiting on my car. As long as they keep up this service department, I will own Infiniti's
Typically, I hate the car buying experience and process.....move from office to office and talk with multiple people....all typically trying to talk you into something.....not fun.... Jennifer made the process very simple for me.....she was the only person I dealt with during the buying process. She was great with my wife explaining the features of the car and actually programmed her phone for her... Turned us over to Nick to close....once again, very simple straightforward process.... Appreciate their help and my wife loves her new car
We visited the dealership with a particular vehicle in mind. Immediately bonded with Jennifer and she was able to negotiate a deal we could both live with. Everyone was cordial.........
I was able to work a deal completely on online because I was from out of town. Every person at the dealership I interacted with was professional for my sales person Jennifer to the GM Nick. Their car was even better than I had hoped both in condition and when I drove it the first time. I would highly recommend INFINITI of Chattanooga.
We really had a very low pressure car buying experience with Sarah. I liked how straight forward and professional the dealership is - we knew everything we could about the car before getting there. They are great communicators by email, phone and in person. There was one issue with the navigation system in the car not working, but they immediately resolved the situation very fairly. The staff stayed at the dealership well after hours to help us. They were extremely hospitable. Not to mention that Sarah is just hilarious and fun to hang out with on test drives, etc. She ...
Sarah was very patient with my decision making and purchase of my car. She was quick to respond with answers to my questions and made the process a very pleasant one. Great experience!
I have always loved Infinity but had been trying to love a Toyota four runner. Although it was a great vehicle. Infinity will always be my choice when I’m choosing. Sarah met me in the lot and assured me after she was with someone that she would find me the best to help in the meantime. Nick was the manager that helped to get our numbers where I was comfortable before I even looked at the inventory. Sarah was ready to help as soon as we chose what I could afford and made my experience stress free. Very personable. ...
I met Sarah Rhoady several months ago when I first began my car search. Throughout my (extensive) car seeking experience, she was pleasant, patient, enthusiastic, knowledgeable, and kind. I can honestly recommend family, friends, and others to ask for Sarah at INFINITI Chattanooga. I brought home my new baby today, thanks Sarah!
Sarah made our car-buying experience wonderful. She has great customer service skills and wonderful follow-up! This is our second purchase from this dealership - both experiences were great!
I shopped for the right vehicle all year. Sarah and the staff of Infinity of Chatt made it all worth it. They were professional, patient and I have never had a delivery experience like theirs. Top Notch all the way around. I will buy from them again.
My first time using this dealership and I’m amazing at the knowledge, warmth and hospitality I received. I’ve have never enjoyed an experience purchasing a vehicle as much as I have today with INFINITI of Chattanooga.
My experience with the staff at Infinity of Chattanooga was incredible and would recommend this staff to anyone. My needs we're understood and respected.
Jennifer did a fantastic job from start to finish! I appreciate Jennifer and the sales team working out a great deal with a new 2018 QX60 and providing a great deal on my trade. They really took care of me! I'm also in a customer centric industry and really appreciate it when you're taken care of...
Sarah and Nick exuded great sales and personable skills. As we know, it is imperative that a dealership provides competitive pricing and service; but I am also a big believer that "people buy from people". They made me feel comfortable with Infiniti's service and that they were giving me the best buy possible. I would and have already recommended that anyone wanting an INFINITI go and see them specifically.
Jennifer was wonderful to work with. Her and GM Nick Pistone made my wife and I fell very comfortable and did whatever it took to get the deal done. Highly recommend this dealership to anyone buying new or used.
This dealership was attentive & provided outstanding customer service. Was made to feel valued as a customer. Very rare in today's world. Highly recommend these folks
My wife and I loved INFINITI of Chattanooga! We were skeptical of dealership purchasing, but now will never go another route! Sarah Rhoady treated us like family. We had coffee, talked about life, and somehow managed to buy a car in the process. She was honest and really looked out for our best interest. Sarah's hospitality and kindness is what we will remember from our car buying experience. INFINITI of Chattanooga was like coming home for my wife and I. We are so happy with our purchase!
Guess I have bought around 30 cars in the past 50 years and except for 2 or3 times hated the experience as well as the sales staff associated with the purchase until I purchased a Q 60 infinity in Chattanooga. The salesman Lee McGhee as well as the sales manager Richard Maddox couldn't have been any better or easier to work with . No high pressure , no bull , just how they could help find the car we wanted and they did just that. This whole dealership was perfect to work with in every way.
Everyone did an Outstanding job They went above and beyond to make this purchase possible We are very pleased with the QX50.It drives great, David was a pleasure talking to.
Sarah was a breath of fresh air in what is usually an anxious and unenjoyable process - buying a car. From the beginning she related easily, listened to our needs and quite frankly cut out all the "dances" associated with car purchases. In the end she helped us discern our needs both by model and financially and she delivered a pleasant experience. We will be back for our future needs.
After searching for just the right car for over three weeks, we quickly knew that INFINITI was our Divine appointment. Sarah was absolutely fabulous, and Richard went above and beyond to meet our needs. We walked away feeling extremely thankful for a wonderful car buying experience! So perfect!
This dealership was extremely customer friendly. Jennifer Miller was fantastic. She had our best interest as priority and not to just make a sale. Great!!
I placed an inquiry online and Sarah reached out to me within the hour! Very friendly and informative. Richard was then able to help write up the deal so that I could get the price where I needed it to be. When I showed up to check out the car it was cleaned up and ready to go. Best car buying experience for me thus far!!
Was greeted right away by Ralph Saunders. I was just shopping around and after talking to him I was set on an INFINITI! I came back the next day and bought my car. Richard Maddox was also very helpful he did everything he could to get me in my car, very pleased with the staff and this dealership! Will definitely be back!
I couldn't be more pleased with my experience at INFINITI! Nick and Ralph did everything in their power to find us an amazing car and get it financed! We walked out with no money down thanks to Nick! I couldn't ask for a better experience. I am so happy to be coming to this dealership for everything from now on! Thanks guys!
First time buyer, went with my boyfriend and Nick and Ralph bent over backwards to help us out and find us a car that we both loved and were happy with.
We were down to a coin toss between a Denali or the QX80. Sarah Rhoady was the reason we went with the QX80. After driving it for a few days, we know the correct decision was made. We absolutely love the QX80. Everyday we find a new feature that we fall in love with. Sarah schooled us on everything about the QX80, but there are some many cool things that it will take a while for it all to sink in. I have been buying vehicles for many years. Never have I had an experience with a salesperson as I ...
INFINITI of Chattanooga is always on top of their game! From sales to service I've never had a disappointing experience. It's a VIP experience each and every time.
I would like commend and thank Sarah Rhoady for the help she provided for us while we were deciding on the purchase of our car. Her professionalism was way beyond my expectation in a very good way. She answered all the questions and was very knowledgeable about all the things I needed to know about the car. We have been dealing with INFINITI of Chattanooga since we purchased our 2002 car. Sarah's friendlinest was outstanding and she has continued to reach out to us making sure everything is ok.
The people we encountered at the dealership seemed to be genuine and easy to work with. Tell them what you want and they will do their best to make it happen. We bought a used Audi and traded in a BMW. They gave us a fair trade and negotiated enough to get the deal done. We will be back to that dealership the next time we are in the market for a car, used or new.
I have purchased at least 20 cars in my lifetime and this is by far the easiest experience I found the car we liked I called before we came in told him what I wanted to pay for and we had it all done before I even walked in the door. We will definitely go here and we look for next-door as well!!
Great dealership. Everyone provides exceptional service from management to the service employees. You won't be disappointed! If I could give more stars I would!! I would highly recommend them!!
Totally hate to shop and really hate to car shop. Everyone worked hard to make this a wonderful experience. Found the exact vehicle we wanted at the right price.
I was a first time buyer using the internet. I found the exact car I was looking for and Peyton made it happen. Richard gave me a fair price for my trade-in and both of them made me feel welcome when I arrived to pick up my vehicle. Financing was fully explained and could not have gone any smoother. This was truly a wonderful car buying experience!
Our sales representative, Sarah Rhoady, was wonderful. I was very nervous and hesitant about actually spending so much money; however, Sarah made us feel comfortable and relaxed - well as relaxed as I could be while trying to purchase a car. She was very patient (and even worked past her time to go home) let us drive several different cars, went along with us and explained different features of the car. After not being settled on the used car we came to purchase, we drove a couple of new cars and settled on the one I purchased. Richard made us ...
With little hassle, I got everything I asked for in the overall deal. I was trading two cars in on one and not all dealers showed interest in doing this. Jennifer and Richard were not only helpful, but went out of their way to get me what I wanted. Thanks.
Payton and the entire INFINITI team made it an easy buying experience. I would definitely recommend them for your next purchase. Thank you INFINITI of Chattanooga!
Sarah Rhoady was outstanding. She had extensive knowledge of the SUV style we wanted, engine info, frame, all the extras, etc. We wanted a low mileage almost new vehicle which she took us directly to one that we purchased that afternoon. Sarah was very sincere, friendly, helpful and a very nice person to do business with. Richard the Sales Manager was excellent as well.
I had driven about 3 hours to pick up the car I had bought. I don't think my car had even come to a full stop before my sales agent, Sarah Rhoady was coming out to meet me. Sarah was very knowledgeable and personable and made my family feel welcome. A very smooth and efficient visit. Highly recommended. Dale
Awesome service! Loved them all! so helpful. Thank you. We love our new qx60 :)can't wait to come back for a wash and Service
From start to finish, I had a great experience with this dealership, especially Sarah Rhoady. I had made a online inquiry about a particular car and someone had emailed me within 24hours. I worked with Sarah over email, text and calls until we mutually agreed that it made sense for me to come from Nashville to Chattanooga with every intention on buying the car. Overall it was a easy, painless process and I would 100% buy another car from them.
We had been looking at a car online and we went in to trade. Our sales person, Jennifer Miller, was extremely friendly and gave us a very good test drive. After purchasing the car, she then showed us quick tips on how the car works and then shown what all of the buttons meant. Very good service and I highly recommend this dealership.
Sarah Rhoady and her team of associates made my car buying experience so pleasant and easy. So much so, that I drove from Memphis to Chattanooga to buy a car from them. It truly was a easy as sitting down have a piece of cake and cup of coffee. I love the QX50 that I purchased and am thankful for Sarah (especially) and her team of associates. Hands down, best experience ever purchasing a car. Will definitely purchase future cars from INFINITI of Chattanooga. Kathy Jones Pampuro Memphis, TN
I found the car I had been looking on the internet and emailed the dealership to enquire about the vehicle. It was a holiday weekend and my email was still answered within 24 hours. The sales employee answered all of my questions and if there was a question that she was unsure about she made sure to find out the answer. The pricing of the vehicle I desired was outstanding and was more then fair. When I flew in from out of town I was greeted and picked up from the airport by an employee. By far one of the best ...
Sarah made the purchasing of the INFINITY QX60 easy and stress free. She was very knowledgeable about the car and gave me a great orientation on the features. I emailed the dealership on Sunday evening, expressing my interest in the QX60, not expecting a reply for a couple of days. To my surprise, Sarah emailed me back very quickly on Sunday, inviting me to look at the carmon Monday. She met us with a smile and made us feel like family. This was truly a wonderful experience. Will definitely come back!
Payton was absolutely wonderful!! He goes to bat for you and does all he can to ensure you're happy and all goes smoothly! If you're looking for a laid back experience with non-pushy salesmen, this is the place!!
I just bought a new INFINITI Q50 Red Sport. I was extremely impressed by the expertise of the sales staff. Jennifer and David took very could care of me. They found the exact car I wanted with all the specific options I wanted on it. After buying my new car Jennifer spent a considerable amount of time going over all the infotainment options and setting them up to my liking. The sales manager Richard and David were very nice and even gave me a loaner car while my new one got the special treatment option. This process was handle by ...
I can not say enough about Payton and the staff at INFINITI of Chattanooga. I was particularly impressed with Payton's product knowledge and willingness to let me take my time and look around. I was made an appointment on line and was greeted as soon as I arrived and got down to business. I had to fly out the next day and Payton picked the car up at the airport and took care of some minor issues while I was away on business. When I got back from my trip the car was ready to go. This dealership is ...
First time purchasing a car online and out of state. Was a little skeptical and nervous. Payton made the process stress free and alliveated any concerns we had. Upon arriving at the dealership we were warmly greeted and the final transaction was flawless ( thanks to David). Richard the manager also made it a point to introduce himself and welcome us to Chattanooga. Overall a very pleasant experience - thanks to all!
Everyone was very helpful and down to earth. They went above and beyond to make sure everything went smoothly. Jennifer even sent us a thank you note and a card for my child's birthday!
From the minute I walked into INFINITI of Chattanooga Brent Carmicheal was so so helpful and very knowledgeable. I was so pleased with everyone that I dealt with. I love my INFINITI and would recommend this dealership to anyone.
Jennifer Miller was great to work with. She took her time with us and made sure we were introduced to the proper staff. We went through several potential options, such as, new, low mileage used, and lease. We felt no sense of rushing through the process. We visited 5 different auto dealerships and returned to only one, Infinity of Chattanooga. The staff was one of the main reasons. We felt comfortable through the entire process. Jennifer allowed us the make up our minds by giving us all information we needed to make our decision. Jennifer may be one of the newer ...
INFINITI of Chattanooga made car buying so comfortable. Jennifer Miller was very helpful choosing the right car for me. She and the sales manager worked well together and made me feel like I was not being sold a car. I will be a return client.
I bought another INFINITI because I know they are reliable safe and the employees treat me with the upmost respect. I did look at other dealerships. But ultimately I knew I would be back because I knew the safeness of the vehicle.
My experience with Infinti Chattanooga was amazing. Customer service was great! They made sure I knew everything there is to know about my new vehicle and made the process of trading my old vehicle so smooth. Very satisfied with my most recent experience there.
Highly recommend the Dealership and in particular Payton and Brent for their attentiveness, knowledge, and ease with which to do doing business. First time I actually enjoyed purchasing a car.
Both Sarah and Richard were a pleasure to do business with. They both worked hard to make this deal a success. I really appreciate the personal touch. These people give to their customers. I highly recommend this dealership to anyone searching for a new or used car. I will definitely go back.
I am 59 years and have bought 7 INFINITI automobiles for my wife. Great cars. Great quality. I can honestly say that I have never had a car buying experience that was handled as well as most recent purchase from INFINITI of Chattanooga. Sarah Rhoady is the most professional car salesperson I have EVER encountered. Vehicle knowledge,customer attention, closing preparation, vehicle explanation, were all perfect. Customer attention, closing preparation, vehicle explanation, were all perfect. She located the car I wanted, had delivered the next day, and the business process last less than 45 minutes and I was done!!!! Sarah is AWESOME!!!!
Excellent customer care, exceptionally friendly and accommodating! In spite of more trying circumstances on my end, this was easily the best vehicle purchase transaction I've ever experienced at a dealer...and I've probably done this 15 times! Payton made it a breeze to work over the phone and in less than 24 hours from initial contact I was en route to finalize the transaction. (I live in Nashville). Kelly was top notch too!
From the first moment we met with Sarah we knew that we would purchase a vehicle from her. The entire family was with us during the entire experience. The final paperwork completion with Kelly was very fast. They have streamlined the purchase process. We were in and out in record time. The staff was very exactly what you would expect form a high-end dealer. Richard went out of his way to make sure we were well taken care of. We were very pleased with the entire buying experience. We will definitely recommend all of our friends and family to buy ...
Brent Carmichael was very helpful and understood what I was looking for after speaking for 10 minutes. It was a pleasure doing business with INFINITI of Chattanooga. Great professional people!
From the internet service manager, Clayton Shipley, who helped locate the exact vehicle I wanted and had it shipped in, to my sales associates, Daniel and Brent, to the manager, Richard Maddox, the purchase experience was pleasant and easy. I chose this dealership over my four local Atlanta dealerships and made the hour and a half drive because of the excellent first impression I had working with Clayton online. He was willing to go above and beyond in a way that the Atlanta dealers were not. Daniel and Brent were knowledgeable about the vehicle and showed me everything I needed ...
Everyone was very courteous and made the shopping experience pleasant. I typically do not like car shopping but Sarah was so helpful in putting me in the right car. A big factor in my choosing another INFINITI is that Andrea is the best Service Consultant I have ever dealt with.
Daniel Hill is a consummate professional and very affable too. He thoroughly explained all the car options, skillfully answered all my questions, and was patient through all the test drives we went on, and there were quite a few. Everyone at the dealership is so welcoming from "just looking" to purchasing and financing, and then driving off the lot leaves you with no regrets. They are a class act from top to bottom and you would be hard pressed to find a better team at any dealership. Working with Kelly Bain was absolutely delightful and not at all ...
Drove from Atlanta to look at a Mercedes-Benz ML350 that I saw on Cars.com. Was greeted outside by David and I asked for Daniel, whom I had been communicating with via e-mail. He was not expecting me but made us feel at home. We took the car out on a drive, negotiated, spoke with Richard and Kelly and when I left I had the car I wanted at a very fabulous deal. We were offered water, pizza, soda, and coffee while there and even got the address to Shuford's bbq. This is an informed, professional, committed, courteous and ...
Payton was very knowledgable about his dealer's vehicles as well as other brands, pointing out strengths and weaknesses, even if it wasn't as favorable for his vehicles. He's a cool guy and we feel were treated very well. Would use him again in the future if we choose INFINITI again.
Personalized service, the sales man called me from home after I requested financing information online. The entire team was quick and courteous from the moment I walked in the door, to the time I drove away in my new vehicle. The Sales Man found the means to finance the car on a budget most would not even consider. I have praised the whole team to my family and coworkers. I would recommend BEGINNING one's car purchasing endeavors with this group of kind, professional and effective professionals. The Sales Man who helped me from start to finish was Daniel Hill, ...
Recently purchased a used EX35 from Jim McCord. I enjoyed working with Mr McCord, and was pleased by the professionalism and commitment to the customer displayed by all of the staff at INFINITI of Chattanooga! I highly recommend this fine Dealership!
Just purchased a CPO Q50 from Payton Lowe at INFINITI of Chattanooga. No pressure, just answered every question - obviously very knowledgeable about the product. Kelly Bain executed the paperwork quickly and in a very professional manner. The dealership was well stocked with CPO and new vehicles. Thanks!
Experience at this dealership was very positive - none of the stereotypical aggressive tactics used my many other dealerships. Professionalism from salesman Payton Lowe to the financial contact. Would recommend Payton to anyone shopping for INFINITI.
He was very courteous, very knowledgeable about the 2016 INFINITI Q70L, and made us very happy customers. He is a true asset to you company. Thank you!
Just did a fantastic job taking care of me and making sure my purchase was as simple and pressure free as possible. A major shoutout to Richard however for coming thru with the financing and making sure I got my vehicle at a price I felt comfortable with. Whether money was made on me or if money was lost on me, I still feel great about the deal I got!
Because I do not like car shopping, I went into the dealership thinking that I would feel totally intimidated. Instead I felt immediately welcome and comfortable. Everyone was extremely friendly and professional. I called my husband and told him of the experience. We returned the following day and purchased a new vehicle.
Peyton was a great help throughout the sale he had the answers that I needed when I needed him highly recommended going back to Peyton to purchase another vehicle he is true gentleman
This dealer went to great extremes to make my buying experience friendly and professional. Compared to other dealers I would recommend them to my friends.
My wife and I stopped in Chattanooga with the intention of viewing a used vehicle and then continuing on to another dealership out of state. At the end of the visit we left with a brand new vehicle that WE decided to buy. Daniel Hill took very good care of us and was not pushy in any way. He laid out our options for used and new vehicles at which point he gave my wife and I some privacy to decide what WE wanted to do. Kelly was also very personable and we didn't feel any pressure to get ...
Smooth and quick process. Payton Lowe did a great job from start to finish and helped it to be a seamless process. Looking forward to enjoying my first INFINITI!
Daniel, Kelly, and Richard stayed late on a Sat night to work out a deal for us! Excellent service, got us in and out!
The sales person, Daniel Hill, and the sales manager Richard Maddox, delivered exactly what they described. Although I drove 1 1/2 hours from Atlanta to Chatanooga it was worth the drive
We had an awesome experience at INFINITI of Chattanooga. Peyton was extremely nice and knowledgeable of the product we purchased. He went above and beyond our expectations!! Thanks Peyton.
Nick Stembridge did an outstanding job on keeping me informed of incoming preowned autos he thought I might be interested in. Being in sales for the past 30 years I can tell you there is a right and wrong way to approach a potential client and Nick is a pro. The car I bought was spotless - just like he said it was. I drove 150 miles based on his words and not only did he deliver, he went the extra mile to have a bumper repainted for me even though I has accepted the car from afar with the blemish. Highly ...
Bought a 10+ year old car from this dealer for my daughter, and could not have been treated better. Very professional and up front. Our salesperson was great, and handled our purchase very efficiently.
Just purchased a Honda Pilot from Daniel and the experience was excellent- no pressure, fair dealing and something I'll expect to repeat on my next purchase.
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