Recently purchased a used car from Infinity of Chattanooga for my Daughter, with high expectations that this experience would be a good one. The salesman was nothing more than professional, courteous, and top notch. He made buying the vehicle a breeze and treated me like a friend. After the purchase is when the professionalism and regards for the consumer took a nose dive. Six days later the check engine light came on and getting the vehicle in for service became a complete lack of communication, scheduling, and lack of compassion. After taking the vehicle back, to get the problem resolved, ... Read More

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DealerRater - Dec 7, 2024

Recently purchased a used car from Infinity of Chattanooga for my Daughter, with high expectations that this experience would be a good one. The salesman was nothing more than professional, courteous, and top notch. He made buying the vehicle a breeze and treated me like a friend. After the purchase is when the professionalism and regards for the consumer took a nose dive. Six days later the check engine light came on and getting the vehicle in for service became a complete lack of communication, scheduling, and lack of compassion. After taking the vehicle back, to get the problem resolved, and calling multiple times, leaving several voicemails, with no response, I was finally informed that my Daughters car had been sitting for 10 days without anyone even looking at it. I was told it was a $3,000 fix by one service member, the other service member wasn’t even aware the car had been there, and the manager advised it was only a $600 fix… The service member stated how labor intensive the repair would be and the high cost of the repair. Two days later, I received a very different call advising that the problem had been resolved, fixed, with zero charge. Check engine light was off and the car was ready for pickup. After picking up the car the next day and getting the vehicle back at my residence, my Daughter informed me the check engine light was still on. The manager advised me that he gave his “word” to make this right… Needless to say, the vehicle will be getting fixed elsewhere because people’s word, or lack of it, along with the miscommunication and unprofessionalism displayed with this dealership is appalling.

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No doubt about it, INFINITI of Chattanooga has the best customer service in the entire area !! Jeff went out of his way to find me a vehicle that I liked and with the help of Mark put me in it. Thanks guys, great job !!!!

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Infinity of Chattanooga is my favorite place to shop for a car. Just purchased my 4th "Infinity Q 50" and loving it. My sales person "Angela" was great and went all out to help in any way.. Hospitality is great. Highly recommend! Brenda B

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I purchased the INFINITI QX80 a couple of months ago. I absolutely love it and would highly recommend doing business with INFINITI of Chattanooga. My salesman, Tom Staebell is top notch!! I live several hours away and purchased my vehicle over the phone after finding it on their website. He drove several hours to deliver it to me. On time delivery, a smooth process, and my INFINITI was even better than I expected it to be! If the need arises to get another one, I'll be back to do business with Tom at IOC!!

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My wife and I had purchased a used Infinity a few months ago and the vehicle had a minor issue. Mr. Greg Bolton, sales consultant, and Virgil Edwards, GM, were very accommodating. The deal was cancelled and a search for a similar replacement began. In a few weeks they had found an even better option for us. We were pleased to encounter a dealership where they keep their word. Even with a slight delay, our overall experience was great.

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